Return policy

Return your item

Of course we hope that you are satisfied with your purchase. Have you received your order, but is it not quite as expected? No problem! You can return the items within 14 days without any problems. This also applies to sale products.

 


How does returns work?

Step 1) Register your return by emailing [email protected]. Don't forget to include your order number in this email.

Step 2) Pack the items, including the return form or invoice. 

Return address:

Studio Femme Home

regarding returns

Long Hedge 4

7039 CA Stokkum

The Netherlands

Step 3) Find the nearest shipping point. The shipping costs are at your own expense.

Please note:  Return costs are at your own expense. We advise you to always send your package including track and trace and to keep this proof of shipment with you. This way you can follow the return process.

Step 4) When we have received your return package, the amount of the return shipment will be refunded within 14 days. Have you not received the amount or is the amount received incorrect? Please contact us at [email protected] stating your order number. We will try to resolve this for you as quickly as possible!

 

Return conditions

Any product obtained in our webshop may be returned under the following return conditions:

The products will be returned within 14 days.
Products are unused and unwashed.
The items are in perfect condition and are in the original packaging.
 
Cancel an order

Do you want to cancel or change your order after placing it? Email us! We will then look together at what the possibilities are.

 
Damaged items

Was there a damaged or defective item in your order? Annoying when something like this happens! We are happy to solve this together with you. Send an email to [email protected] stating your order number. Add a photo that clearly shows the defect, including a short description. We will contact you as soon as possible (within 3 working days) for a suitable solution.